Frequently Asked Questions
How long has MAPLELEAF-TECHNOLOGIES.com been in business?
MAPLELEAF-TECHNOLOGIES.com commenced operations in late 2003 and started specializing in the area of Asterisk®-VoIP technologies & solutions in 2004.
How can I buy products?
All Orders should be placed online through our webstore to ensure the following benefits.
- Online Order Status Check.
- Automated Shipment Notification with Shipment Tracking Nr.
How can I make payment?
Payment may be made by Bank Transfer, Credit Card (AmEx, MasterCard, Visa), or PayPal.
- Payment terms are strictly pre-payment.
- No transaction surcharges.
Are payment methods secure?
- SSL Secure Payment with WorldPay Business Gateway.
- SSL Secure Payment with PayPal. All PayPal transactions require valid AVS/CVV.
What currencies do you accept?
All Sales Order transactions are performed in EUROs.
When will my Order be processed?
All Orders are processed and shipped by the next business day unless otherwise notified. Orders placed on Saturday and Sunday are processed on Monday.
How will I know if my Order has shipped?
An email is sent when Order ships confirming shipment and detailing ship date, shipment method, and shipment Tracking Nr.
Do you ship to my Country?
MAPLELEAF-TECHNOLOGIES.com ships to and services/supports the following Countries: Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Rep, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Macedonia Rep, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
How long does shipment take to my Country?
Approximate Shipping Transit Times (does NOT include Customs Clearance, etc.)
| Country | Standard Road Freight | Standard Air Freight | Express Air Freight |
| Austria | 2-3 days | 2-3 days | 1-2 days |
| Belgium | 2-3 days | 2-3 days | 1-2 days |
| Bosnia-Herzegovina | - | 5-7 days | 3-4 days |
| Bulgaria | 5-7 days | 3-4 days | 2-3 days |
| Croatia | 5-7 days | 4-5 days | 2-3 days |
| Cyprus | - | 4-5 days | 2-3 days | Czech Rep. | 3-4 days | 2-3 days | 1-2 days |
| Denmark | 3-4 days | 2-3 days | 1-2 days |
| Estonia | 5-7 days | 4-5 days | 1-2 days |
| Finland | 4-5 days | 3-4 days | 1-2 days |
| France | 3-4 days | 2-3 days | 1-2 days |
| Germany | 2-3 days | - | 1-2 days |
| Greece | 5-7 days | 4-5 days | 1-2 days |
| Hungary | 4-5 days | 3-4 days | 1-2 days |
| Ireland | 5-7 days | 3-4 days | 1-2 days |
| Italy | 3-4 days | 2-3 days | 1-2 days |
| Latvia | 5-7 days | 4-5 days | 1-2 days |
| Liechtenstein | 4-5 days | 3-4 days | 1-2 days |
| Lithuania | 5-7 days | 4-5 days | 1-2 days |
| Luxembourg | 2-3 days | 2-3 days | 1-2 days |
| Malta | - | 4-5 days | 2-3 days |
| Macedonia Rep. | - | 5-6 days | 3-4 days |
| Montenegro | - | 5-6 days | 3-4 days |
| Netherlands | 2-3 days | 2-3 days | 1-2 days |
| Norway | 5-7 days | 4-5 days | 1-2 days |
| Poland | 5-7 days | 3-4 days | 1-2 days |
| Portugal | 5-7 days | 3-4 days | 1-2 days |
| Romania | 5-7 days | 4-5 days | 2-3 days |
| Serbia | - | 5-6 days | 3-4 days |
| Slovakia | 4-5 days | 3-4 days | 1-2 days |
| Slovenia | 4-5 days | 3-4 days | 1-2 days |
| Spain | 5-7 days | 3-4 days | 1-2 days |
| Sweden | 4-5 days | 3-4 days | 1-2 days |
| Switzerland | 4-5 days | 3-4 days | 1-2 days |
| United Kingdom | 3-4 days | 2-3 days | 1-2 days |
What are the shipping costs?
We have an online Shipping Estimator. Just select the product/s your require, click on BUY and select your Country on the 'MapleLeaf Shopping Cart' and the page updates automatically providing you with the estimated Shipping Cost.
What shipping methods are used?
Domestic (Germany)
- 'Standard Road Freight' Shipping is performed by DHL PAKET
- 'Express Road Freight' Shipping is performed by DHL PAKET Express
International Shipping
- 'Standard Road Freight' Shipping is performed by DHL PAKET
- 'Standard Air Freight' Shipping is performed by FedEx International Economy®
- 'Express Air Freight' Shipping is performed by FedEx International Priority®
What is EU VAT?
The European Union Value Added Tax, hereafter referred to as EU VAT, is a value added tax encompassing member states in the European Union Value Added Tax Area. Joining in this is compulsory for member states of the European Union. As a consumption tax, the EU VAT taxes the consumption of goods and services in the EU VAT area. The EU VAT's key issue asks where the supply and consumption occurs thereby determining which member state will collect the VAT and which VAT rate will be charged. Each Member State's national VAT legislation must comply with the provisions of EU VAT law as set out in Directive 2006/112/EC. This Directive sets out the basic framework for EU VAT, but does allow Member States some degree of flexibility in implementation of VAT legislation. For example different rates of VAT are allowed in different EU member states. (source wikipedia.org).The EU VAT applicable for Germany, known in German as Mehrwertsteuer or MwSt, is currently 19%.
When must EU VAT be paid?
This is a question we Get asked time and time again. It really is pretty simple and its set out below to assist you - but please do remember it is an EU legal requirement to which we all must adhere and without exception.
- Orders for delivery and invoicing within Germany are subject to 19% German VAT (MwSt) in compliance with Steuerfreie innergemeinschaftliche Lieferung nach ? 4 Nr. 1b UstG
- Orders for delivery and invoicing within the EU are subject to 19% German VAT (MwSt) unless the customer has provided their Company EU VAT Nr. (USt-IdNr.), in which case only the net amount will be charged
- Orders for delivery and invoicing outside the EU are not subject to any German VAT (MwSt) in compliance with Steuerfreie Ausfuhrlieferung nach ? 4 Nr. 1a UstG
Why does the translation tool not provide accurately translated text?
This is an English-language integrated website and webstore. All translated text found and/or generated is provided solely as a courtesy and shall in no way be deemed as definitive or binding.
