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Product-Returns Policy


Fault Return

During the warranty period, in the case of a 'faulty/suspect' product openvox4EU shall, together with the products Manufacturer, determine the nature of the fault and decide, at its discretion, to either:


Non-Fault Return

Customers are permitted to return products within 30 days provided:


Product-Return Costs/Charges

If the above criteria is not satisfactorily met, openvox4EU reserves the right to refuse merchandise or send back to the Customer.


Advance Replacement Procedure

Please note, if you require an Advance Replacement Unit to be shipped we shall require a Purchase Order for the advance replacement unit. The Purchase Order must clearly indicate the Manufacturer/Model, quantity, price, and shipping method, and reference the valid openvox4EU assigned RMA Nr. (i.e. MPLF-0xxx).

The suspect/faulty item must be returned within 14 days to avoid invoicing. When the suspect/faulty item is received and determined to be covered under warranty, the credit will be issued to your accounts payable department. This credit will offset the purchase order submitted for the advance replacement unit.


Who is openvox4EU.com?
openvox4EU.com is an online e-store of MAPLELEAF TECHNOLOGIES, a pan-European distributor/e-tailer of premier VoIP Gateway, IPPBX, and Telephony Card technologies and solutions.
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Last updated: 2019-12-16
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