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Product Warranty Policy

Manufacturer's Product Warranty Terms and Conditions apply. See Manufacturer's own web site for details.

Product Warranty Guidelines

Product Warranty covers defects in manufacturing that arise from the correct use of the device. It is limited to defects in materials or workmanship. Product Warranty does not cover damage caused by abuse, misuse, unauthorized modification, lightning or power surge damage, extreme heat or cold, and/or corrosive environments. The Product Warranty also does not cover the normal wear and tear on covers, cases, housing, connectors, accessories, etc.

Return Material Authorization (RMA) Procedure

All Product-Returns require a valid MAPLELEAF-TECHNOLOGIES.com assigned RMA Nr. (i.e. MPLF-0xxx).

The suspect/faulty item should be returned via a reputable Carrier (FedEx, DHL, UPS, etc.) with all shipping costs pre-paid to the following location with valid MAPLELEAF TECHNOLGIES assigned RMA Nr. (i.e. MPLF-0xxx) displayed on the outside of the returned package.

RMA Nr. MPLF-0xxx
Hauptstrasse 9
D-83052 Bruckmühl
USt-IdNr.: DE197159051
EORI-IdNr.: DE5494192

Advance Replacement Prodedure

Please note, if you require an Advance Replacement Unit to be shipped we shall require a Purchase Order for the advance replacement unit. The Purchase Order must clearly indicate the Manufacturer/Model, quantity, price, and shipping method, and reference the valid MAPLELEAF-TECHNOLOGIES.com assigned RMA Nr. (i.e. MPLF-0xxx).

The suspect/faulty item must be returned within 14 days to avoid invoicing. When the suspect/faulty item is received and determined to be covered under warranty, the credit will be issued to your accounts payable department. This credit will offset the purchase order submitted for the advance replacement unit.

Who is openvox4EU.com?
openvox4EU.com is an online e-store of MAPLELEAF TECHNOLOGIES, a pan-European distributor/e-tailer of premier VoIP Gateway, IPPBX, and Telephony Card technologies and solutions.
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Last updated: 2019-12-07
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